Returns

RETURNS

(1) Sections (2) and (3) below summarise your statutory rights under the Consumer Contracts Regulations (2013) and the Consumer Rights Act (2015). This is intended as a summary of your rights under that legislation, and does not affect your statutory rights.  For detailed information please visit the Citizens Advice website adviceguide.org.uk or call them on 0345404050.

(2)  If you wish to cancel your order.

At any time between placing your order, and 14 days after receiving your goods, you have the right to cancel your order.  To cancel an order, you must notify us within that time period.  You then have a further 14 days to return the goods to us.

You do not have the right to cancel your order if you have broken the seal on goods sealed for health protection and hygiene reasons.

You do not have the right to cancel if goods have been mixed inseparably with other items after delivery.

We will not bear the cost of return postage for unwanted goods.  We recommend that you obtain proof of postage, and provide it in any correspondence with us.

We will process your refund, by credit to the payment method used to make the purchase, within 14 days of return of the goods.

Please note, we will refund the basic cost of shipping the goods to you, but cannot offer refunds for the cost of enhanced postage options, such as guaranteed next day delivery.

(3) Faulty goods

For the first 30 days after the delivery of your goods: if your item is faulty, you can get a refund.  You must return the products to us in their original packaging and provide proof of purchase.  We will refund the full cost of the item, and the cost of return postage, within 14 days of return of the goods.

Up to six months after purchase: If your item cannot be repaired or replaced, in most cases you will be entitled to a full refund.

After six months after purchase: You must be able to prove that the item was faulty at the time you took ownership of it.  In this case you may be entitled to a refund.

(4) Shipping

To return your product, you should mail your product to: Make My Vape, Unit 1 Blenheim Court, Brownfields, Welwyn Garden City, Hertfordshire, AL7 1AD, United Kingdom.