Delivery Information

***ROYAL MAIL SNOW UPDATE 01/02/2019***

 Friday 1 February 2019
Snow and ice is affecting parts of the UK today, including parts of Northern Ireland, South Wales, South West England, as well as some more easterly areas. There is likely to be disruption to our services in affected areas, and we will continue to update this page with further detail throughout today.
We will be delivering and collecting mail in all areas where it is safe and possible for us to do so.

***PARCELFORCE SNOW UPDATE 01/02/2019***

PARCEL FORCE UPDATE- Adverse Weather

Last updated today at 10:18
The widespread snow across many southern areas of the UK overnight is inevitably causing disruption to deliveries and collections today. Our drivers will be out delivering where they are able and it is safe to do so, attempting to minimise the impact for our customers.
The worst affected areas are in the south west of England and South Wales, in particular the areas covered by our Cornwall depot where it was not possible yesterday to despatch the collected items or to get items to there for delivery today, our Plymouth and Bristol depots where they are having severe issues getting todays deliveries out, and our Newport depot where large areas are not accessible. Any items that are not able to be delivered today, will be attempted on Saturday where it is possible or on Monday.
We apologise for any inconvenience and thank you for your patience.

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As a result of the TPD regulations, we are restricted to selling only 18mg nicotine strength in 10ml bottles

 

Standard UK delivery

All orders placed before 2pm Monday-Friday will be dispatched the same day. Orders placed after 2pm or on the weekend will be dispatched the next working day.

Orders over £20 have a free delivery option. 



Next Working Day Guaranteed

Orders placed before 2pm Monday – Friday will be dispatched the same day, and delivered on the next working day.  Orders placed after 2pm or at the weekend will be sent on the next working day.



Postal Service Guide

Parcelforce Next Working Day: This is a next working day service.  The delivery aim is one working day. Tracking number provided.

Parcelforce 48: The delivery aim is 2-3 working days. Tracking number provided.

Parcelforce Saturday Delivery: Orders must be placed by 2pm on Friday.  Orders received after this time will be sent on Monday and will not be received until Tuesday.

Royal Mail 2nd Class: This service does not have parcel tracking.  The delivery aim is 3-5 working days.

Royal Mail 2nd Class Tracked: Delivery Aim 2-3 working days.  Tracking number provided.  This service is available to all UK areas, offshore islands, and BFPO postcodes.



Tracking your Parcel

Royal Mail: Please enter your tracking number at: https://www.royalmail.com/track-your-item

Parcel Force: Please enter your tracking number at: http://www.parcelforce.com/track-trace



International Delivery

Products under the scope of the Tobacco Products Regulation are not available for delivery to member states who have imposed cross border sales restrictions.  Products outside the scope of TPD are generally available unless other restrictions are in place. PLEASE NOTE: WE NO LONGER SHIP ANY PRODUCTS TO DENMARK.

We offer the best International Delivery prices open to us on a country-by country basis. Customers are liable for checking customs regulations in the recipient state.  We cannot accept liability for packages once they have left the UK.

NB: customers in Jersey, Guernsey, the Isle of Wight, the Isle of Man, the Isles of Scilly, Northern Ireland, and the Scottish Highlands and Islands may find the Royal Mail offers far lower postal rates.


Delivery to Work/Business Addresses

If you choose to have your order delivered to a place of work or business address, please think about who might be there to receive it. We cannot be held responsible if a colleague, receptionist, security guard or similar accepts the order and doesn’t pass it along to you. We consider the order delivered when anyone at the address you provide for delivery accepts the package and we will not accept claims for non-delivery in these circumstances.



Late/Missing Postal Orders

All orders are sent via Royal Mail and Parcel Force, who can take longer than the expected delivery times occasionally.

Very rarely a parcel can be lost in the post. When this does happen we have to follow Royal Mail’s claim procedures.

A claim against Royal Mail for lost items can’t be started for 15 working days, but we start our own investigations after 10 working days. So please give it a little time and let us know if your order hasn’t arrived within these timescales.