Delivery Updates - COVID-19
For delivery updates and the impact COVID-19 has on our delivery schedule, please click the link below:
As a result of the TPD regulations, we are restricted to selling only 18mg nicotine strength in 10ml bottles
Due to the unexpected change to Parcelforce's delivery schedule, we have had to make some changes to our schedule.
We have always guaranteed that orders placed before 2pm on Monday to Friday will be shipped the same working day and we are disappointed that we can no longer make that guarantee.
However, we will strive to ensure as many deliveries as possible go out on the day they are ordered, as usual.
If your order is not dispatched the same day, it will be processed and dispatched the next working day.
Postal Service Guide
Parcelforce Next Working Day Guaranteed: This option is available for qualifying orders. This is a next working day service. The delivery aim is one working day. Tracking number provided.
Parcelforce 24: The delivery aim is 1-2 days (some areas, including the Scottish Highlands are expected to take 48 for delivery). Tracking number provided.
Parcelforce 48: The delivery aim is 2-3 working days. Tracking number provided.
Parcelforce Saturday Delivery: Orders must be placed by 2pm on Friday. Orders received after this time will be sent on Monday and will not be received until Tuesday.
Royal Mail 2nd Class: This service does not have parcel tracking. The delivery aim is 3-5 working days.
Royal Mail 2nd Class Tracked; Royal Mail 48 Tracked: Delivery Aim 2-3 working days. Tracking number provided. This service is available to all UK areas, offshore islands, and BFPO postcodes.
Tracking your Parcel
Royal Mail: Please enter your tracking number at: https://www.royalmail.com/track-your-item
Parcel Force: Please enter your tracking number at: http://www.parcelforce.com/track-trace
Products under the scope of the Tobacco Products Regulation are not available for delivery to member states who have imposed cross border sales restrictions. Products outside the scope of TPD are generally available unless other restrictions are in place. PLEASE NOTE: WE NO LONGER SHIP ANY PRODUCTS TO DENMARK.
We offer the best International Delivery prices open to us on a country-by-country basis. Customers are liable for checking customs regulations in the recipient state. We cannot accept liability for packages once they have left the UK.
NB: customers in Jersey, Guernsey, the Isle of Wight, the Isle of Man, the Isles of Scilly, Northern Ireland, and the Scottish Highlands and Islands may find the Royal Mail offers far lower postal rates.
Delivery to Work/Business Addresses
If you choose to have your order delivered to a place of work or business address, please think about who might be there to receive it. We cannot be held responsible if a colleague, receptionist, security guard or similar accepts the order and doesn’t pass it along to you. We consider the order delivered when anyone at the address you provide for delivery accepts the package and we will not accept claims for non-delivery in these circumstances.
Late/Missing Postal Orders
All orders are sent via Royal Mail and Parcel Force, who can take longer than the expected delivery times occasionally.
Very rarely a parcel can be lost in the post. When this does happen we have to follow Royal Mail’s claim procedures.
A claim against Royal Mail for lost items can’t be started for 15 working days, but we start our own investigations after 10 working days. So please give it a little time and let us know if your order hasn’t arrived within these timescales.