Delivery Information

Christmas and New Year Delivery


We will be dispatching parcels as usual on working days over the Christmas and New Year period.  To avoid disappointment, please note the following:

Order by 2pm on Wednesday 20th December for delivery before Christmas.

Orders placed before 12pm on Friday 22nd December will be sent the same day.

Orders placed after 12pm on Friday 22nd of December will be sent on Wednesday 27th December.

Orders placed after 12pm on Friday 29th December will be sent on Tuesday 2nd January.


Many thanks for your custom this year.  We wish all our customers a most enjoyable Christmas and New Year.



Nicotine 

As a result of the TPD regulations, we are restricted to selling only 18mg nicotine strength in 10ml bottles


Standard UK delivery

All orders placed before 2pm Monday-Friday will be dispatched the same day. Orders placed after 2pm or on the weekend will be dispatched the next working day.

Orders over £20 are delivered for free. 


Next Working Day Guaranteed

Orders placed before 2pm Monday – Friday will be dispatched the same day, and delivered on the next working day.  Orders placed after 2pm or at the weekend will be sent on the next working day.


Postal Service Guide

Parcelforce Next Working Day: This is a next working day service.  The delivery aim is one working day. Tracking number provided.

Parcelforce 48: The delivery aim is 2-3 working days. Tracking number provided.

Parcelforce Saturday Delivery: Orders must be placed by 2pm on Friday.  Orders received after this time will be sent on Monday and will not be received until Tuesday.

Royal Mail 2nd Class: This service does not have parcel tracking.  The delivery aim is 3-5 working days.

Royal Mail Tracked 48: Delivery Aim 2-3 working days.  Tracking number provided.  This service is available to all UK areas, offshore islands, and BFPO postcodes.


Tracking your Parcel

Royal Mail: Please enter your tracking number at: https://www.royalmail.com/track-your-item

Parcel Force: Please enter your tracking number at: http://www.parcelforce.com/track-trace


International Delivery

Products under the scope of the Tobacco Products Regulation are not available for delivery to member states who have imposed cross border sales restrictions.  Products outside the scope of TPD are generally available unless other restrictions are in place. PLEASE NOTE: WE NO LONGER SHIP ANY PRODUCTS TO DENMARK.

We offer the best International Delivery prices open to us on a country-by country basis. Customers are liable for checking customs regulations in the recipient state.  We cannot accept liability for packages once they have left the UK.

NB: customers in Jersey, Guernsey, the Isle of Wight, the Isle of Man, the Isles of Scilly, Northern Ireland, and the Scottish Highlands and Islands may find the Royal Mail offers much lower postal rates. 


Delivery to Work/Business Addresses

If you choose to have your order delivered to a place of work or business address, please think about who might be there to receive it. We cannot be held responsible if a colleague, receptionist, security guard or similar accepts the order and doesn’t pass it along to you. We consider the order delivered when anyone at the address you provide for delivery accepts the package and will not accept claims for non-delivery in these circumstances.


Late/Missing Postal Orders

All orders are sent via Royal Mail and Parcel Force, who can take longer than the expected delivery times occasionally.

Very rarely a parcel can be lost in the post. When this does happen we have to follow Royal Mail’s claim procedures.

A claim against Royal Mail for lost items can’t be started for 15 working days, but we start our own investigations after 10 working days. So please give it a little time and let us know if your order hasn’t arrived within these timescales.