Delivery Information


Nicotine

As a result of shipping restrictions on nicotine, the availability of shipping for 72mg nicotine products is restricted in some areas.  50mg nicotine products are not affected.  The shipping options displayed at the checkout change according to the contents of your basket.  We are unable to offer free shipping for orders including 72mg nicotine to some areas of the UK.  Please see the bottom of this page for a full list of restrictions by postcode.


Standard UK delivery

All orders placed before 2pm Monday-Friday will be dispatched the same day. Orders placed after 2pm or on the weekend will be dispatched the next working day.

Orders over £20 are delivered for free.  Free delivery is not available on orders including 72mg for the Highlands, Islands and Northern Ireland.


Next Working Day Guaranteed

Orders placed before 2pm Monday – Friday will be dispatched the same day, and delivered on the next working day.  Orders placed after 2pm or at the weekend will be sent on the next working day.


Postal Service Guide

Parcelforce 24: This is a next working day service.  The delivery aim is one working day. Tracking number provided.

Parcelforce 48: The delivery aim is 2-3 working days. Tracking number provided.

Parcelforce Saturday Delivery: Orders must be placed by 2pm on Friday.  Orders received after this time will be sent on Monday and will not be received until Tuesday.

Royal Mail 2nd Class: This service does not have parcel tracking.  The delivery aim is 3-5 working days.

Royal Mail Tracked 48: Delivery Aim 2-3 working days.  Tracking number provided.  This service is available to all UK areas, offshore islands, and BFPO postcodes.


Tracking your Parcel

Royal Mail: Please enter your tracking number at: https://www.royalmail.com/track-your-item

Parcel Force: Please enter your tracking number at: http://www.parcelforce.com/track-trace


International Delivery

We offer the best International Delivery prices open to us on a country-by country basis.  We are unable to ship 72mg nicotine products internationally.  Less strong nicotine products are available subject to the restrictions of the state in question.  Customers are liable for checking customs regulations in the recipient state.  We cannot accept liability for packages once they have left the UK.

NB: customers in Jersey, Guernsey, the Isle of Wight, the Isle of Man, the Isles of Scilly, Northern Ireland, and the Scottish Highlands and Islands may find the Royal Mail offers much lower postal rates.  However, the Royal Mail is not allowed to carry 72mg nicotine.


Delivery to Work/Business Addresses

If you choose to have your order delivered to a place of work or business address, please think about who might be there to receive it. We cannot be held responsible if a colleague, receptionist, security guard or similar accepts the order and doesn’t pass it along to you. We consider the order delivered when anyone at the address you provide for delivery accepts the package and will not accept claims for non-delivery in these circumstances.


Late/Missing Postal Orders

All orders are sent via Royal Mail and Parcel Force, who can take longer than the expected delivery times occasionally.

Very rarely a parcel can be lost in the post. When this does happen we have to follow Royal Mail’s claim procedures.

A claim against Royal Mail for lost items can’t be started for 15 working days, but we start our own investigations after 10 working days. So please give it a little time and let us know if your order hasn’t arrived within these timescales.


Free Shipping on orders containing 72mg nicotine is unavailable to the following UK postcodes:

IV1-IV56, HS1-HS9, KA27, KA28, KW1-KW17, PA20-PA78, PH17-PH50, ZE1-ZE3, BT1-BT94, TR21-TR25, IM1-IM9, IM99, PO30-PO41